Complaint
Redressal & Form
Click here for complaint
form
Our Service
Commitment
At DCB, we are committed to providing convenient
and reliable solutions to help you achieve your
financial goals. We consider customer satisfaction
a critical measure of our success and we strive
to enhance our services and make them more user-friendly.
Get in touch with our
Customer Care Centre…
Your concerns are our priority. While we consistently
make every effort to provide you with the best
of services, should you have any concerns that
require special attention, please do not hesitate
to contact our -
| Customer
Care Centre
Email : customercare@dcbl.com
Mumbai: 2687 8800 / Goa:
95 22 2687 / Maharashtra:
95 22 2687 8800 /
Hyderabad/Secunderabad:
2780 1111 / Andhra Pradesh:
95 40 2780 1111 /
Banglore: 4113 3000 / Delhi:
2335 0077 / Haryana: 95
11 2335 0077 / Chennai:2831
2270 / Ahmedabad: 2646
0090 / Gujarat: 95 79 2646
0090 /
Kolkata: 22836831
Toll Free number - 1800-225-769
(For MTNL/BSNL Users) |
You can also get in touch with Manager Customer
Service (MCS) or Relationship Manager (RM) at
the Branch / Business Unit you are maintaining
your relationship and they will be happy to assist
you.
Escalate Your Concern to
the Nodal Officer
If, for any reason, our Customer Care Centre
or the Branch is unable to resolve your concern
or should you not receive a communication from
them within 10 working days, you can approach
our Nodal Officer at the Corporate Office at :
| Mr. Santhosh
Kumar.K, Senior Manager (Service Quality)
Development Credit Bank Ltd.
P.O.Box No.9132, Prabhadevi, Mumbai 400025,
Phone: 6684 8381* E-mail: santhoshk@dcbl.com
|
You will receive a communication within 10 working
days of escalating your complaint to him.
Please do mention full particulars of the complaint
with your Customer ID, Account Numbers, Branch
Name, Title of the Account and the preferred Contact
Address, Telephone Number and E-mail ID.
Banking Ombudsman
In the unfortunate event that we are unable to
provide you with a satisfactory solution within
a month, you may get in touch with Banking
Ombudsman appointed by the Reserve Bank of India
under the Banking Ombudsman Scheme,
which enables resolution of bank complaints relating
to certain services.
 Scheme
Complaint
Form
Addresses
of Banking Ombudsmen
|
